Privacy Policy

Effective Date: March 1st, 2025

At Hevena Venele ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and shop on our website, www.hevenavenele.com, or use any of our services (collectively referred to as the "Services"). By accessing our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website:

  • Personal Information: When you create an account, place an order, or interact with our Services, we may collect personal details such as your name, email address, phone number, billing and shipping address, payment information, and any other information you provide voluntarily.

  • Payment Information: We collect payment information such as credit card details or payment method details to process your orders. We use third-party payment processors and do not store your payment information directly.

  • Device and Usage Information: We may collect information about the device you use to access our Services, including your IP address, browser type, operating system, device type, and browsing activity on our website.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and personalize content. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing: To process and fulfill your orders, including shipping, delivery, and customer service support.

  • Communication: To send you order confirmations, updates, promotions, and other communications related to your account or our Services.

  • Customer Support: To respond to your inquiries, resolve issues, and provide assistance with your orders or account.

  • Improving Our Services: To analyze and improve our website, products, services, and user experience.

  • Marketing and Promotions: To send you marketing communications, promotional offers, or special discounts based on your preferences, with your consent where required by law.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties for specific purposes, including:

  • Service Providers: We may share your information with third-party service providers who assist with order fulfillment, payment processing, website hosting, analytics, and marketing.

  • Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, court order, or legal process, or to protect the rights, property, or safety of our company, customers, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can access and update your personal information through your account settings or by contacting us.

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

  • Cookies: You can manage or disable cookies through your browser settings. However, disabling cookies may impact your experience on our website.

  • Data Deletion: You can request to delete your account or personal information by contacting us. We may retain certain information for legal or business purposes as required.

6. International Transfers

If you are accessing our Services from outside the United States or the region in which our website operates, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers and third-party service providers are located. By using our Services, you consent to the transfer of your information to these locations.

7. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hevena Venele
Email: hevenavenele@gmail.com
Address: 6033 Shawson Drive, Unit 22, Mississauga, Ontario, L5T 1H8